Before You Delete Your Account
Deleting your account is permanent and cannot be undone. Before submitting a request, please take a moment to review what happens when your account is deleted.
Deleting your account will:
- Permanently remove your access to flip*
- Cancel any active subscription associated with your account
- Remove access to your personalised content and progress
- End your participation in any active beta program linked to that account
Once your account has been deleted, it cannot be restored.
What Happens to Your Information?
When we receive a verified deletion request, we will permanently delete or de-identify your personal information where reasonably practicable and where we are not required or permitted by law to retain it.
Some information may be retained where reasonably necessary to:
- Comply with legal or regulatory obligations
- Maintain financial, taxation or accounting records
- Investigate fraud, misuse or moderation matters
- Resolve disputes or enforce our agreements
- Protect the security and integrity of the Services
Information that has already been de-identified or incorporated into aggregated research, analytics or product development datasets may continue to be used because it can no longer reasonably be linked back to you.
What Happens to Community Content?
If you have participated in the flip* Community, some content you have shared (such as discussion posts or comments) may remain visible where removing it is not reasonably practicable or would substantially affect ongoing Community discussions.
Where appropriate, identifying account information may be removed, anonymised or de-identified.
How to Request Account Deletion
To request deletion of your account, please email:
Please include:
- The email address associated with your flip* account
- Your preferred name, used in-app
- Your request to permanently delete your account
- Any additional information that may help us verify your identity
We may request further information to confirm that the request has been made by the account holder before processing your request.
How Long Does It Take?
We will acknowledge your request as soon as reasonably practicable.
Verified account deletion requests are generally completed within 30 days, although additional time may occasionally be required where permitted by law or where further identity verification is necessary.
Once your account has been deleted, the process cannot be reversed.
Frequently Asked Questions
Can I reactivate my account later?
No. Account deletion is permanent. Once completed, your account cannot be restored.
Will my subscription be cancelled?
Yes. Any active subscription associated with your account will be cancelled when your account is deleted, and your access to paid features will end.
Will my research data be deleted?
Personal information will be deleted or de-identified where reasonably practicable. Information that has already been de-identified or incorporated into aggregated research, analytics or product development datasets may continue to be used because it can no longer reasonably be linked back to you.
What if I change my mind?
You may cancel your deletion request at any time before it has been processed. Once your account has been deleted, it cannot be recovered.
Need Help?
If you have questions about deleting your account or how your information is handled, please contact us:
Privacy Officer
Long Game Labs Pty Ltd
privacy@lglabs.co
For more information, please see our:
- Privacy Policy
- Terms of Use
- Community Guidelines