Purpose
The flip* Community exists to support respectful conversations about wellbeing, behaviour change, self-management, symptom management, recovery journeys and personal growth.
These Guidelines apply to all Community spaces within flip*, including discussion groups, comments, direct messages, events and any other user-generated content areas.
The Community is a peer-to-peer discussion forum where users may share their personal experiences, perspectives and wellbeing journeys. Views expressed by Community members are their own and do not necessarily reflect the views of Long Game Labs. Long Game Labs does not endorse or verify user-generated content, and information shared within the Community should not be relied upon as medical, psychological or other professional advice.
By participating in the Community, you agree to follow these Guidelines. Please note that participation in the Community is a privilege, not a right. Long Game Labs may restrict, suspend or remove access to Community features at its discretion.
Our Community Values
We encourage members to:
- Be respectful
- Be curious
- Be supportive
- Share experiences honestly
- Engage in good faith
- Contribute constructively
The Community is intended to be a space where people can learn from one another, share experiences and feel supported without fear of judgement or harassment.
Respect Other Members
You must not:
- Harass others
- Bully others
- Intimidate others
- Threaten others
- Shame others
- Discriminate against others
- Deliberately provoke conflict
Disagreement is acceptable. Personal attacks are not.
You are responsible for the content you post within the Community. By posting content, you confirm that you have the right to share it, that it is accurate to the best of your knowledge, and that it does not infringe the rights of any other person or breach any applicable law or these Guidelines.
No Harmful Content
You must not post content that:
- Encourages self-harm
- Encourages suicide
- Promotes eating disorders
- Promotes dangerous behaviours
- Promotes violence
- Promotes illegal activity
- Promotes hatred or discrimination
- Glorifies harmful behaviour
No Misinformation
You must not knowingly share false or misleading information relating to:
- Health
- Medicine
- Wellbeing
- Safety
- Treatment
Community discussions are valuable, but members should not present unsupported claims as established facts.
Protect Privacy
Respect your own privacy and the privacy of others. Do not:
- Share another person’s private information
- Publish confidential information
- Post identifying information about others without consent
Remember that information shared online may be viewed, copied or retained by others.
Direct Messages
The same standards apply in direct messages as elsewhere in the Community. Harassment, abuse, threats and inappropriate conduct are not permitted in private communications.
Direct messages are private between users but may still be accessed by Long Game Labs where permitted under the Terms of Use or Privacy Policy.
Commercial Activity
Unless expressly authorised by Long Game Labs, users must not:
- Advertise products or services
- Solicit business
- Conduct marketing activities
- Recruit customers
- Send spam
- Promote or solicit donations, fundraising campaigns or charitable appeals
- Share affiliate links or participate in affiliate marketing activities
- Promote referral schemes, referral codes or incentive-based promotions
- Use the Community primarily for commercial, promotional or self-promotional purposes
Community Content
You retain ownership of the content you post within the Community.
By posting content, you grant Long Game Labs a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, moderate and otherwise use that content as reasonably necessary to operate, administer, moderate and improve the Community and the Services, subject to the Terms of Use and Privacy Policy.
You should only post content that you have the right to share.
Reporting Concerns
If you encounter content that concerns you, please use available reporting tools or contact the flip* support team.
Reporting content helps us maintain a safer and more constructive community environment.
While we review reports where reasonably practicable, submitting a report does not guarantee that any particular moderation action will be taken or that you will receive an individual response. Long Game Labs will assess reported content in accordance with these Guidelines and any applicable internal policies.
Moderation
Long Game Labs may take moderation action where reasonably necessary to:
- Protect users
- Protect the Community
- Enforce these Guidelines
- Comply with legal obligations
- Protect platform integrity
Moderation actions may include:
- Removing content
- Editing content
- Restricting functionality
- Suspending accounts
- Permanently removing users
- Retaining or preserving content, communications or other information where reasonably necessary to investigate suspected misconduct, protect users, comply with legal obligations or respond to lawful requests from regulators, law enforcement agencies or courts
Repeated or serious breaches may result in permanent removal from the Community.
Long Game Labs may cooperate with regulators, law enforcement agencies and other competent authorities where required or permitted by law.
Moderation decisions may be made without prior notice. Long Game Labs reserves the right to make moderation decisions in its sole discretion, subject to applicable law.
Community Safety
The flip* Community is not monitored continuously. Community posts, comments and direct messages may not be reviewed immediately or at all.
The Community is not intended to provide:
- Emergency support
- Crisis intervention
- Suicide prevention services
- Medical care
Do not rely on the Community for urgent assistance. If you believe you are experiencing a medical emergency, mental health crisis, risk of harm or other urgent situation, contact emergency services or an appropriate crisis support service immediately.
We encourage users to contact emergency services directly rather than posting urgent requests for assistance within the Community.
Changes to These Guidelines
Long Game Labs may create, modify, archive or remove Community groups, discussions, events or other Community features at any time where reasonably necessary to support the operation, development or safety of the Community.
Long Game Labs may update these Guidelines from time to time.
Continued participation in the Community after updates take effect constitutes acceptance of the revised Guidelines.
Contact
Questions regarding these Guidelines may be directed to: